Scheduled for 27/03/2026 at 3:30 PM – 07/04/2026 at 1:55 PM
Affects
Trust-wide
Under maintenance from 3:30 PM to 1:55 PM
Helpdesks
Under maintenance from 3:30 PM to 1:55 PM
Completed
07/04/2026 at 1:55 PMCompleted
07/04/2026 at 1:55 PMThe migration to the new IT Service Desk is now functionally complete, with only minor behind the scenes changes still taking place.
All existing open tickets were migrated, and logging support via email is now enabled again.
Planned
27/03/2026 at 3:30 PMPlanned
27/03/2026 at 3:30 PMOver the Easter period, we are migrating to a new IT Helpdesk. This helpdesk will bring a number of benefits, which we will share with staff on 13/04/26.
In the meantime, if staff receive any emails from the IT Helpdesk accounts over the break, such as "New Ticket Logged" or similar, these can be safely ignored. These are just old tickets being migrated between systems, some of which do trigger these emails. We will tidy all of these migrated tickets up on our side to ensure that only tickets that are still required remain open.
If you have any issues in the meantime, please speak with your academies' IT Technician, or a member of the Central IT Team.
Thank you.
