Dudley Academies Trust - DAT Central Helpdesk upgrade – Maintenance details

All systems operational

DAT Central Helpdesk upgrade

Completed
Scheduled for 24/06/2026 at 6:00 PM – 9:48 PM

Affects

Trust-wide

Under maintenance from 6:00 PM to 9:48 PM

Helpdesks

Under maintenance from 6:00 PM to 9:48 PM

Updates
  • Completed
    24/06/2026 at 9:48 PM
    Completed
    24/06/2026 at 9:48 PM

    The upgrade of the DAT Central Helpdesk has been completed successfully. The system is now accessible again to all users and operators.

  • In progress
    24/06/2026 at 6:00 PM
    In progress
    24/06/2026 at 6:00 PM
    Maintenance is now in progress
  • Planned
    24/06/2026 at 8:55 AM
    Planned
    24/06/2026 at 8:55 AM

    We will be performing a software update this evening to the DAT Central Helpdesk. This is a major update, and will result in some visual changes to the system. It is anticipated that this update will take no longer than 1 hour. During this time, the DAT Central Helpdesk webpages will be inaccessible to users and operators. Any tickets logged via email will be processed as normal.

    The IT Service Desk is unaffected by this update.