Dudley Academies Trust Status - Incident history https://status.intralink.cloud Dudley Academies Trust Mon, 13 Apr 2026 08:51:35 +0000 Ecosia search engine Type: Incident Duration: 2 hours and 6 minutes Affected Components: Filtering, [SJA] Filtering, [GST] Filtering, [BGP] Filtering, [BHA] Filtering, [PGA] WiFi, [TLA] Filtering, [KHP] Filtering, [GFP] Filtering Apr 13, 08:51:35 GMT+0 - Identified - Ecosia (third party search engine) are currently experiencing issues. This means that some users may be unable to complete web searches while they work on fixing this. A temporary workaround is to type "google.co.uk" into the address bar at the top of your browser first, to take you to the Google homepage where you can then complete your search. Apr 13, 10:57:32 GMT+0 - Resolved - This incident has been resolved. Further remedial work will be completed next week to reduce the likelihood of this happening again. Type: Incident

Duration: 2 hours and 6 minutes

Affected Components: , , , , , , , ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>08:51:35</var> GMT+0</small><br><strong>Identified</strong> - Ecosia (third party search engine) are currently experiencing issues. This means that some users may be unable to complete web searches while they work on fixing this. A temporary workaround is to type "google.co.uk" into the address bar at the top of your browser first, to take you to the Google homepage where you can then complete your search..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:57:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Further remedial work will be completed next week to reduce the likelihood of this happening again..</p> ]]> Mon, 13 Apr 2026 08:51:35 +0000 https://status.intralink.cloud/incident/cmnwyecuu0b2p7f1juq31ssqv https://status.intralink.cloud/incident/cmnwyecuu0b2p7f1juq31ssqv Printing & Cloud Drives Type: Maintenance Duration: 10 days and 10 hours Affected Components: End User Devices Apr 9, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 30, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 30, 07:00:00 GMT+0 - Identified - During the Easter Break, we will be conducting some planned maintenance on some of our systems. First, we will be deploying an update to Cloud Drive Mapper (the software that creates your network drives for SharePoint and OneDrive). Once deployed, your device will download and install the update. During this process, there may be a short period of time where you cannot access your network drives. OneDrive and SharePoint can both still be accessed via Microsoft Edge in the meantime. Next, we will be updating printing defaults on all printers across the Trust to print in black and white by default. Currently, some printers are set to print in colour by default, so users will need to remember to select colour when printing documents that require it. We will also be upgrading the application version, which will cause some downtime (estimated less than 1 hour). Type: Maintenance

Duration: 10 days and 10 hours

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - During the Easter Break, we will be conducting some planned maintenance on some of our systems. First, we will be deploying an update to Cloud Drive Mapper (the software that creates your network drives for SharePoint and OneDrive). Once deployed, your device will download and install the update. During this process, there may be a short period of time where you cannot access your network drives. OneDrive and SharePoint can both still be accessed via Microsoft Edge in the meantime. Next, we will be updating printing defaults on all printers across the Trust to print in black and white by default. Currently, some printers are set to print in colour by default, so users will need to remember to select colour when printing documents that require it. We will also be upgrading the application version, which will cause some downtime (estimated less than 1 hour)..</p> ]]> Mon, 30 Mar 2026 07:00:00 +0000 https://status.intralink.cloud/maintenance/cmn4g3m4r02gygfe98pc01pn5 https://status.intralink.cloud/maintenance/cmn4g3m4r02gygfe98pc01pn5 IT Helpdesk Migration Type: Maintenance Duration: 10 days, 22 hours and 26 minutes Affected Components: Helpdesks Apr 7, 13:55:56 GMT+0 - Completed - The migration to the new IT Service Desk is now functionally complete, with only minor behind the scenes changes still taking place. All existing open tickets were migrated, and logging support via email is now enabled again. Mar 27, 15:30:00 GMT+0 - Identified - Over the Easter period, we are migrating to a new IT Helpdesk. This helpdesk will bring a number of benefits, which we will share with staff on 13/04/26. In the meantime, if staff receive any emails from the IT Helpdesk accounts over the break, such as "New Ticket Logged" or similar, these can be safely ignored. These are just old tickets being migrated between systems, some of which do trigger these emails. We will tidy all of these migrated tickets up on our side to ensure that only tickets that are still required remain open. If you have any issues in the meantime, please speak with your academies' IT Technician, or a member of the Central IT Team. Thank you. Type: Maintenance

Duration: 10 days, 22 hours and 26 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>13:55:56</var> GMT+0</small><br><strong>Completed</strong> - The migration to the new IT Service Desk is now functionally complete, with only minor behind the scenes changes still taking place. All existing open tickets were migrated, and logging support via email is now enabled again..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - Over the Easter period, we are migrating to a new IT Helpdesk. This helpdesk will bring a number of benefits, which we will share with staff on 13/04/26. In the meantime, if staff receive any emails from the IT Helpdesk accounts over the break, such as "New Ticket Logged" or similar, these can be safely ignored. These are just old tickets being migrated between systems, some of which do trigger these emails. We will tidy all of these migrated tickets up on our side to ensure that only tickets that are still required remain open. If you have any issues in the meantime, please speak with your academies' IT Technician, or a member of the Central IT Team. Thank you..</p> ]]> Fri, 27 Mar 2026 15:30:00 +0000 https://status.intralink.cloud/maintenance/cmn9378cd02thn1h80scfy08b https://status.intralink.cloud/maintenance/cmn9378cd02thn1h80scfy08b 'My Templates' missing in Outlook Type: Incident Duration: 12 days, 4 hours and 23 minutes Affected Components: Microsoft 365 Mar 26, 09:30:00 GMT+0 - Investigating - Microsoft have acknowledged an issue affecting users worldwide where they are unable to access the 'My Templates' feature within Outlook. They are investigating this issue and providing updates here: [My Templates are missing from Outlook - Microsoft Support](https://support.microsoft.com/en-us/office/my-templates-are-missing-from-outlook-34967a7a-7a80-4d72-bb45-a43ecdc93678) We will continue to monitor the situation and will update the IntraLink Status Page accordingly. Apr 7, 13:53:23 GMT+0 - Resolved - Microsoft have now resolved this issue. [My Templates are missing from Outlook - Microsoft Support](https://support.microsoft.com/en-us/office/my-templates-are-missing-from-outlook-34967a7a-7a80-4d72-bb45-a43ecdc93678) Type: Incident

Duration: 12 days, 4 hours and 23 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Microsoft have acknowledged an issue affecting users worldwide where they are unable to access the 'My Templates' feature within Outlook. They are investigating this issue and providing updates here: [My Templates are missing from Outlook - Microsoft Support](https://support.microsoft.com/en-us/office/my-templates-are-missing-from-outlook-34967a7a-7a80-4d72-bb45-a43ecdc93678) We will continue to monitor the situation and will update the IntraLink Status Page accordingly..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>13:53:23</var> GMT+0</small><br><strong>Resolved</strong> - Microsoft have now resolved this issue. [My Templates are missing from Outlook - Microsoft Support](https://support.microsoft.com/en-us/office/my-templates-are-missing-from-outlook-34967a7a-7a80-4d72-bb45-a43ecdc93678).</p> ]]> Thu, 26 Mar 2026 09:30:00 +0000 https://status.intralink.cloud/incident/cmn7r5a3m01we1m9t3flxaht5 https://status.intralink.cloud/incident/cmn7r5a3m01we1m9t3flxaht5 Pegasus Academy - Internet Access Type: Incident Duration: 2 hours and 43 minutes Affected Components: Filtering, [PGA] WiFi, , [PGA] Internet Access → Mar 25, 07:50:00 GMT+0 - Investigating - We are currently investigating an incident where large portions of the academy are without internet access. Mar 25, 10:33:14 GMT+0 - Resolved - This incident has been resolved. The issue was caused by a failed switch module within Pegasus Academy's core network equipment. This has now been replaced with a module held in stock. We will continue to monitor the network for any signs of issues over the coming days. Type: Incident

Duration: 2 hours and 43 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>07:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where large portions of the academy are without internet access..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>10:33:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The issue was caused by a failed switch module within Pegasus Academy's core network equipment. This has now been replaced with a module held in stock. We will continue to monitor the network for any signs of issues over the coming days..</p> ]]> Wed, 25 Mar 2026 07:50:00 +0000 https://status.intralink.cloud/incident/cmn5ri94c000mv05mw1a3toef https://status.intralink.cloud/incident/cmn5ri94c000mv05mw1a3toef Automatic email signatures Type: Incident Duration: 11 days, 22 hours and 40 minutes Affected Components: Microsoft 365, IntraLink Scripting Engine Feb 26, 09:43:47 GMT+0 - Investigating - We are aware of an issue where the IntraLink automatic email signatures process is not running reliably, causing some staff to see outdated email signatures in Outlook. We are investigating this issue. Apr 10, 08:23:30 GMT+0 - Resolved - This incident has been resolved. Thank you for your patience while we worked on this. TECHNICAL INFO: An issue was identified with the existing IntraLink Scripting Engine instance (the system that manages email signatures). This has now been upgraded to a newer version and migrated to a new server. Since doing so, we have not observed any errors with email signatures or any other scripts. Type: Incident

Duration: 11 days, 22 hours and 40 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>09:43:47</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue where the IntraLink automatic email signatures process is not running reliably, causing some staff to see outdated email signatures in Outlook. We are investigating this issue..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>08:23:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Thank you for your patience while we worked on this. TECHNICAL INFO: An issue was identified with the existing IntraLink Scripting Engine instance (the system that manages email signatures). This has now been upgraded to a newer version and migrated to a new server. Since doing so, we have not observed any errors with email signatures or any other scripts..</p> ]]> Thu, 26 Feb 2026 09:43:47 +0000 https://status.intralink.cloud/incident/cmm3a0a690nb5hrimvys9amm5 https://status.intralink.cloud/incident/cmm3a0a690nb5hrimvys9amm5 SMART Notebook Type: Incident Duration: 12 days, 10 hours and 51 minutes Affected Components: End User Devices Feb 22, 08:30:00 GMT+0 - Investigating - We are aware of an issue affecting all users of SMART Notebook that is preventing them from using the application. We are working with affected staff and SMART to identify the cause of this issue and implement a fix. Feb 27, 10:08:22 GMT+0 - Identified - We have identified that the cause of this issue was a Windows Update. The update deployed by Microsoft replaces an old version of a system component that SMART Notebook relies upon, causing it to fail again. We are exploring ways to rectify this, including deploying an updated version of SMART Notebook provided by SMART. We are awaiting access to affected devices to test this. Mar 5, 09:46:10 GMT+0 - Monitoring - We believe that we have successfully developed a fix for this issue that has worked in initial testing. Affected colleagues are asked to install the new "SMART Notebook 25.1" app from Company Portal (see <https://get.datcentral.help/db-win-ioa> for instructions) and check whether this resolves their issue. If colleagues still encounter issues after installing SMART Notebook 25.1, please log a ticket with your IT Helpdesk so that we can investigate further. We thank all colleagues, again, for their patience and understanding with this issue, and we apologise for the disruption caused. Mar 6, 19:21:06 GMT+0 - Resolved - We have had no further reports of issues since the latest fix, so we are going to mark this incident as resolved. If any users do continue to have issues, please log a ticket with your IT Helpdesk and a member of the team will investigate for you. Thank you. Feb 27, 19:16:21 GMT+0 - Monitoring - We have developed a fix for this issue that has shown promising results during testing. We will monitor the rollout of this fix and continue to conduct remote support sessions that have already been booked to verify this on a wider range of devices. Once we are confident that this issue is resolved, we will close this incident. Mar 2, 14:07:04 GMT+0 - Monitoring - Through remote sessions with users today, we have been able to refine and confirm that the fix we have developed has been successful. Thank you to the users who have given their time earlier today for these remote sessions. We are now working to identify methods for automating this fix across all affected devices, rather than needing a manual 1-by-1 fix. We will update this incident once we have more information. Mar 4, 13:01:05 GMT+0 - Investigating - Despite repeated internal attempts to develop a fix for this issue, and multiple support calls with SMART, the fixes that they have provided still do not work reliably. We are continuing to actively investigate this and are working closely with SMART to get a resolution from them - we have stressed the significant impact that this issue is having and will continue to do so until this issue is resolved. We apologise for the ongoing disruption and inconvenience caused by this issue. Type: Incident

Duration: 12 days, 10 hours and 51 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue affecting all users of SMART Notebook that is preventing them from using the application. We are working with affected staff and SMART to identify the cause of this issue and implement a fix..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>10:08:22</var> GMT+0</small><br><strong>Identified</strong> - We have identified that the cause of this issue was a Windows Update. The update deployed by Microsoft replaces an old version of a system component that SMART Notebook relies upon, causing it to fail again. We are exploring ways to rectify this, including deploying an updated version of SMART Notebook provided by SMART. We are awaiting access to affected devices to test this..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:46:10</var> GMT+0</small><br><strong>Monitoring</strong> - We believe that we have successfully developed a fix for this issue that has worked in initial testing. Affected colleagues are asked to install the new "SMART Notebook 25.1" app from Company Portal (see <https://get.datcentral.help/db-win-ioa> for instructions) and check whether this resolves their issue. If colleagues still encounter issues after installing SMART Notebook 25.1, please log a ticket with your IT Helpdesk so that we can investigate further. We thank all colleagues, again, for their patience and understanding with this issue, and we apologise for the disruption caused..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:21:06</var> GMT+0</small><br><strong>Resolved</strong> - We have had no further reports of issues since the latest fix, so we are going to mark this incident as resolved. If any users do continue to have issues, please log a ticket with your IT Helpdesk and a member of the team will investigate for you. Thank you..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>19:16:21</var> GMT+0</small><br><strong>Monitoring</strong> - We have developed a fix for this issue that has shown promising results during testing. We will monitor the rollout of this fix and continue to conduct remote support sessions that have already been booked to verify this on a wider range of devices. Once we are confident that this issue is resolved, we will close this incident..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:07:04</var> GMT+0</small><br><strong>Monitoring</strong> - Through remote sessions with users today, we have been able to refine and confirm that the fix we have developed has been successful. Thank you to the users who have given their time earlier today for these remote sessions. We are now working to identify methods for automating this fix across all affected devices, rather than needing a manual 1-by-1 fix. We will update this incident once we have more information..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:01:05</var> GMT+0</small><br><strong>Investigating</strong> - Despite repeated internal attempts to develop a fix for this issue, and multiple support calls with SMART, the fixes that they have provided still do not work reliably. We are continuing to actively investigate this and are working closely with SMART to get a resolution from them - we have stressed the significant impact that this issue is having and will continue to do so until this issue is resolved. We apologise for the ongoing disruption and inconvenience caused by this issue..</p> ]]> Sun, 22 Feb 2026 08:30:00 +0000 https://status.intralink.cloud/incident/cmm39yu1p052k4eyampae4bd5 https://status.intralink.cloud/incident/cmm39yu1p052k4eyampae4bd5 SJA ONLY - Intermittent connectivity through main block Type: Incident Duration: 1 hour and 32 minutes Affected Components: [SJA] Filtering, , , [SJA] WiFi, [SJA] Network Infrastructure, [SJA] Networking → [SJA] Internet Access → Jan 21, 11:08:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 21, 12:40:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 32 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>11:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>12:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 21 Jan 2026 11:08:00 +0000 https://status.intralink.cloud/incident/cmko2spqm00mvpu7i4loo6siu https://status.intralink.cloud/incident/cmko2spqm00mvpu7i4loo6siu SJA ONLY - Network connectivity in Science and PE Type: Incident Duration: 5 days and 8 hours Affected Components: [SJA] Filtering, , , [SJA] WiFi, [SJA] Network Infrastructure, [SJA] Networking → [SJA] Internet Access → Jan 16, 07:00:00 GMT+0 - Identified - We have been made aware of a complete loss of connectivity in the Science and PE blocks at St James Academy. We have identified that this is due to a bin lorry driving through the fibre link between the building in the early hours of this morning. We are actively working with contractors to arrange for this fibre to be repaired or replaced. Jan 16, 10:42:53 GMT+0 - Monitoring - We have worked with two suppliers to rectify this issue. We have a contractor attending site this afternoon to implement a temporary workaround, using a wireless link between the Main Building and Science Building. A dedicated networking contractor will be attending next week to run a brand new fibre cable between the two blocks to restore full service. Jan 21, 13:46:43 GMT+0 - Monitoring - Contactors have repaired the fibre and restored full connectivity to the Science Block. We are investigating an ongoing issue with the PE block. Jan 16, 16:30:52 GMT+0 - Monitoring - We implemented a temporary workaround which has brought the science block back online at a slightly limited throughput. PE is still offline. We await confirmation from our supplier of the date for the permanent fix which will bring both blocks online. Jan 19, 12:42:41 GMT+0 - Monitoring - Contractors are booked to attend SJA on Tuesday 20th January 2026 to replace the fibre connection between the Main and Science blocks. This should then also restore connectivity to the PE Block. We will continue to update this incident as the situation changes. Jan 21, 15:00:00 GMT+0 - Resolved - We believe that this incident has been resolved. We will continue to monitor network performance over the coming days. Type: Incident

Duration: 5 days and 8 hours

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have been made aware of a complete loss of connectivity in the Science and PE blocks at St James Academy. We have identified that this is due to a bin lorry driving through the fibre link between the building in the early hours of this morning. We are actively working with contractors to arrange for this fibre to be repaired or replaced. .</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>10:42:53</var> GMT+0</small><br><strong>Monitoring</strong> - We have worked with two suppliers to rectify this issue. We have a contractor attending site this afternoon to implement a temporary workaround, using a wireless link between the Main Building and Science Building. A dedicated networking contractor will be attending next week to run a brand new fibre cable between the two blocks to restore full service..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>13:46:43</var> GMT+0</small><br><strong>Monitoring</strong> - Contactors have repaired the fibre and restored full connectivity to the Science Block. We are investigating an ongoing issue with the PE block..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>16:30:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a temporary workaround which has brought the science block back online at a slightly limited throughput. PE is still offline. We await confirmation from our supplier of the date for the permanent fix which will bring both blocks online. .</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>12:42:41</var> GMT+0</small><br><strong>Monitoring</strong> - Contractors are booked to attend SJA on Tuesday 20th January 2026 to replace the fibre connection between the Main and Science blocks. This should then also restore connectivity to the PE Block. We will continue to update this incident as the situation changes..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We believe that this incident has been resolved. We will continue to monitor network performance over the coming days..</p> ]]> Fri, 16 Jan 2026 07:00:00 +0000 https://status.intralink.cloud/incident/cmkgn08eo00fh6h3k0wd7ynnd https://status.intralink.cloud/incident/cmkgn08eo00fh6h3k0wd7ynnd Senso's Acceptable Use Policy (AUP) Type: Incident Duration: 3 days, 4 hours and 40 minutes Affected Components: Senso.Cloud Jan 16, 11:39:48 GMT+0 - Resolved - This incident has been resolved by Senso. Jan 15, 13:31:05 GMT+0 - Identified - We believe that an update that Senso has pushed to their software contains a bug which is causing this issue. We have identified a potential workaround for this until Senso can release another update, and are working on implementing this now. Jan 13, 07:00:00 GMT+0 - Investigating - We are currently aware of an incident regarding the Senso AUP triggering repeatedly. We have reported this to Senso and will provide updates when we hear back. Type: Incident

Duration: 3 days, 4 hours and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>11:39:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by Senso..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>13:31:05</var> GMT+0</small><br><strong>Identified</strong> - We believe that an update that Senso has pushed to their software contains a bug which is causing this issue. We have identified a potential workaround for this until Senso can release another update, and are working on implementing this now..</p> <p><small>Jan <var data-var='date'> 13</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of an incident regarding the Senso AUP triggering repeatedly. We have reported this to Senso and will provide updates when we hear back..</p> ]]> Tue, 13 Jan 2026 07:00:00 +0000 https://status.intralink.cloud/incident/cmkdqmf4s03k0gnpt837udnud https://status.intralink.cloud/incident/cmkdqmf4s03k0gnpt837udnud Helpdesk Systems Type: Maintenance Duration: 47 minutes Affected Components: Helpdesks Jan 2, 10:45:00 GMT+0 - Identified - We will be conducting a short scheduled maintenance to our helpdesk systems to renew their Microsoft 365 SSO certificates. During this time, colleagues may not be able to access the helpdesks. Jan 2, 10:45:01 GMT+0 - Identified - Maintenance is now in progress Jan 2, 11:31:58 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 47 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting a short scheduled maintenance to our helpdesk systems to renew their Microsoft 365 SSO certificates. During this time, colleagues may not be able to access the helpdesks..</p> <p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>11:31:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 2 Jan 2026 10:45:00 +0000 https://status.intralink.cloud/maintenance/cmjwqvdc8006gh2bxagzot55q https://status.intralink.cloud/maintenance/cmjwqvdc8006gh2bxagzot55q IntraLink Portal & IntraLink Device Agent Type: Maintenance Duration: 1 day, 12 hours and 30 minutes Affected Components: IntraLink Portal, IntraLink Device Agent Dec 30, 09:00:00 GMT+0 - Identified - We are working on upgrades to the way that IntraLink Portal and IntraLink Device Agent process wallpapers to provide greater control and flexibility to academies. During this period, wallpapers on Trust devices may fail to set, set incorrectly or display the incorrect images. Once the work has been completed, full functionality will be restored and the correct wallpapers will apply at next logon (if applicable). Dec 31, 21:30:00 GMT+0 - Completed - Upgrades to IntraLink Portal, IntraLink API and IntraLink Device agent have now completed. Devices will begin to automatically update IntraLink Device Agent over the next few days, enabling them to take advantage of the new features. Type: Maintenance

Duration: 1 day, 12 hours and 30 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 30</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are working on upgrades to the way that IntraLink Portal and IntraLink Device Agent process wallpapers to provide greater control and flexibility to academies. During this period, wallpapers on Trust devices may fail to set, set incorrectly or display the incorrect images. Once the work has been completed, full functionality will be restored and the correct wallpapers will apply at next logon (if applicable)..</p> <p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Upgrades to IntraLink Portal, IntraLink API and IntraLink Device agent have now completed. Devices will begin to automatically update IntraLink Device Agent over the next few days, enabling them to take advantage of the new features..</p> ]]> Tue, 30 Dec 2025 09:00:00 +0000 https://status.intralink.cloud/maintenance/cmjsov6o602ed1zx6xi8s9i6e https://status.intralink.cloud/maintenance/cmjsov6o602ed1zx6xi8s9i6e Updating Microsoft 365 Distribution Lists Type: Maintenance Duration: 5 hours and 16 minutes Affected Components: Microsoft 365 Dec 22, 09:00:00 GMT+0 - Identified - Over the Christmas Break, we will be performing configuration changes for a number of the dynamic distribution lists currently in use, such as #SCH-AssociateStaff. These updates will improve the flexibility we have over the management of these groups, in line with a number of requests we have received. During this period of change, these groups may temporarily stop working. Once the maintenance is complete, they will be fully operational again, under the same names and email addresses. We will update this status page once the work is complete. Dec 22, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 22, 14:16:18 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours and 16 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Over the Christmas Break, we will be performing configuration changes for a number of the dynamic distribution lists currently in use, such as #SCH-AssociateStaff. These updates will improve the flexibility we have over the management of these groups, in line with a number of requests we have received. During this period of change, these groups may temporarily stop working. Once the maintenance is complete, they will be fully operational again, under the same names and email addresses. We will update this status page once the work is complete..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>14:16:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 22 Dec 2025 09:00:00 +0000 https://status.intralink.cloud/maintenance/cmj78epfz02zqrhm9g3lugr2u https://status.intralink.cloud/maintenance/cmj78epfz02zqrhm9g3lugr2u The Link Academy Internet Connection Type: Incident Duration: 1 hour and 24 minutes Affected Components: [TLA] Telephony (VoIP), , [TLA] WiFi, [TLA] Network Infrastructure, [TLA] Filtering, [TLA] Internet Access → Dec 22, 08:28:58 GMT+0 - Investigating - We are currently investigating this incident with our partners LGfL. We believe this to be the result of a power outage, so are working with academy colleagues to confirm this. Dec 22, 09:52:43 GMT+0 - Resolved - We have identified that there was a power cut at the academy over the weekend. While some devices on site have automatically recovered, some (including the main server) appear to have remained offline. As the academy is closed over the Christmas break, we will work with academy staff to ensure that this is rectified by 08:30 on 05/01/25. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>08:28:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with our partners LGfL. We believe this to be the result of a power outage, so are working with academy colleagues to confirm this..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>09:52:43</var> GMT+0</small><br><strong>Resolved</strong> - We have identified that there was a power cut at the academy over the weekend. While some devices on site have automatically recovered, some (including the main server) appear to have remained offline. As the academy is closed over the Christmas break, we will work with academy staff to ensure that this is rectified by 08:30 on 05/01/25..</p> ]]> Mon, 22 Dec 2025 08:28:58 +0000 https://status.intralink.cloud/incident/cmjgw9to3047w11ib43qb31f3 https://status.intralink.cloud/incident/cmjgw9to3047w11ib43qb31f3 SharePoint Access Type: Incident Duration: 5 hours and 7 minutes Affected Components: Microsoft 365 Dec 10, 07:55:28 GMT+0 - Investigating - We are currently investigating an incident around permissions on SharePoint sites across the Trust Dec 10, 08:19:43 GMT+0 - Identified - We are continuing to work on a temporary workaround for this incident. This has already been applied for all Teaching Staff, but may take a while to come into effect. We will work on Associate Staff next. Dec 10, 08:39:31 GMT+0 - Monitoring - We implemented a temporary fix and are currently monitoring the result. As previously mentioned, it may take a while for this fix to apply to all staff. We will continue to monitor the situation. Dec 10, 13:02:28 GMT+0 - Resolved - A permanent fix has now been implemented and we believe that this incident has been resolved. Type: Incident

Duration: 5 hours and 7 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>07:55:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident around permissions on SharePoint sites across the Trust.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>08:19:43</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a temporary workaround for this incident. This has already been applied for all Teaching Staff, but may take a while to come into effect. We will work on Associate Staff next..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>08:39:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a temporary fix and are currently monitoring the result. As previously mentioned, it may take a while for this fix to apply to all staff. We will continue to monitor the situation..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>13:02:28</var> GMT+0</small><br><strong>Resolved</strong> - A permanent fix has now been implemented and we believe that this incident has been resolved..</p> ]]> Wed, 10 Dec 2025 07:55:28 +0000 https://status.intralink.cloud/incident/cmizpsji701l8hbgozdafq82v https://status.intralink.cloud/incident/cmizpsji701l8hbgozdafq82v Paxton Net2 Access Control Type: Maintenance Duration: 1 hour and 13 minutes Affected Components: [TLA] Print Services, [PGA] Access Control, [SJA] Access Control, [BHA] Print Services, [BGP] Access Control, [BHA] Access Control, [PGA] Print Services, [SJA] Print Services, [TLA] Access Control, [GST] Access Control, [GST] Print Services, [KHP] Print Services, [KHP] Access Control, [GFP] Print Services Dec 5, 15:30:00 GMT+0 - Identified - We will be conducting some scheduled maintenance on the Paxton Net2 server at 15:30. This maintenance will be conducted by Paxton directly via a remote support session where they will attempt to resolve some issues that have been reported around ID Badge printing. During this maintenance period, there will be no access to the Net2 software. Paxton have said that the work they are completing will not have any impact on the operation of doors or gates. As part of this work, Paxton _may_ also upgrade the server version, which will then require all Net2 client installs to also be updated. If this is the case, we will repackage the new version of the Net2 client and make it available via Company Portal as soon as possible on Monday. Dec 5, 15:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 5, 16:42:58 GMT+0 - Completed - Maintenance has completed successfully. Paxton support have been able to resolve the issues that we reported, but it did require the Paxton Net2 server to be upgraded to the latest version. As such, Net2 Clients will also need to be updated. We have packaged the new version and made it available via Company Portal to relevant users, who will need to uninstall the old version and reinstall this new version. We have also updated our install guide with updated documentation. Type: Maintenance

Duration: 1 hour and 13 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting some scheduled maintenance on the Paxton Net2 server at 15:30. This maintenance will be conducted by Paxton directly via a remote support session where they will attempt to resolve some issues that have been reported around ID Badge printing. During this maintenance period, there will be no access to the Net2 software. Paxton have said that the work they are completing will not have any impact on the operation of doors or gates. As part of this work, Paxton _may_ also upgrade the server version, which will then require all Net2 client installs to also be updated. If this is the case, we will repackage the new version of the Net2 client and make it available via Company Portal as soon as possible on Monday. .</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:42:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. Paxton support have been able to resolve the issues that we reported, but it did require the Paxton Net2 server to be upgraded to the latest version. As such, Net2 Clients will also need to be updated. We have packaged the new version and made it available via Company Portal to relevant users, who will need to uninstall the old version and reinstall this new version. We have also updated our install guide with updated documentation..</p> ]]> Fri, 5 Dec 2025 15:30:00 +0000 https://status.intralink.cloud/maintenance/cmis19ffd04dza42sghh81bvd https://status.intralink.cloud/maintenance/cmis19ffd04dza42sghh81bvd IRIS Financials Type: Incident Duration: 21 hours and 28 minutes Affected Components: Front Office, Back Office, , IRIS Financials → Oct 22, 09:30:00 GMT+0 - Monitoring - We have observed degraded performance with IRIS Financials, particularly the back office functionality. This has been logged with the provider, who are due to complete a server upgrade this evening. We will monitor the situation in the morning. Oct 23, 06:58:28 GMT+0 - Resolved - We have checked the IRIS Financials server this morning and confirmed that our supplier has significantly increased the available resources. We will continue to monitor the situation, but we believe that the issue is now resolved. Type: Incident

Duration: 21 hours and 28 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have observed degraded performance with IRIS Financials, particularly the back office functionality. This has been logged with the provider, who are due to complete a server upgrade this evening. We will monitor the situation in the morning..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>06:58:28</var> GMT+0</small><br><strong>Resolved</strong> - We have checked the IRIS Financials server this morning and confirmed that our supplier has significantly increased the available resources. We will continue to monitor the situation, but we believe that the issue is now resolved..</p> ]]> Wed, 22 Oct 2025 09:30:00 +0000 https://status.intralink.cloud/incident/cmh1zo9fr00nmxl13kn4jvb8t https://status.intralink.cloud/incident/cmh1zo9fr00nmxl13kn4jvb8t Device Enrolment Type: Incident Duration: 26 days and 1 hour Affected Components: Microsoft Intune Oct 8, 19:00:00 GMT+0 - Investigating - We are currently investigating an issue with technicians enrolling devices into Microsoft Intune. Nov 3, 20:00:00 GMT+0 - Resolved - We believe this incident has been resolved. Type: Incident

Duration: 26 days and 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with technicians enrolling devices into Microsoft Intune. .</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We believe this incident has been resolved..</p> ]]> Wed, 8 Oct 2025 19:00:00 +0000 https://status.intralink.cloud/incident/cmgzkgfgw0621ap0ld2lal9r2 https://status.intralink.cloud/incident/cmgzkgfgw0621ap0ld2lal9r2 Access Control - Mobile Access Type: Incident Duration: 22 days, 23 hours and 52 minutes Affected Components: [PGA] Access Control, [SJA] Access Control, [BHA] Access Control, [TLA] Access Control, [GST] Access Control Sep 1, 12:30:00 GMT+0 - Identified - We have identified an issue with mobile access to the Paxton Net2 Access Control system. Our Paxton Partner, Paxton Support and IT Technicians are working collaboratively to identify the cause of this issue and implement a fix. Oct 20, 20:07:54 GMT+0 - Identified - We believe we have identified the cause of this issue and are waiting for Paxton Support to confirm and/or implement a fix. Oct 22, 12:49:26 GMT+0 - Monitoring - IT colleagues have identified a potential fix for this solution. This fix has been deployed at The Link Academy, and we will monitor the situation. If the fix is successful, we will deploy this to all Trust sites. Nov 3, 14:24:14 GMT+0 - Monitoring - The fix that was implemented at The Link Academy has been successful. This change will now be deployed to all Trust sites as soon as possible. Nov 28, 07:57:43 GMT+0 - Identified - The fix has now been deployed to Beacon Hill Academy. The Head of IT Operations is awaiting information from Pegasus Academy and St James Academy (and/or relevant contractors) before the fix can be implemented there too. Jan 27, 16:05:16 GMT+0 - Monitoring - The Central IT Team have worked with our security contractor to resolve all access control issues at St James Academy. We are checking the current status of Pegasus Academy to identify whether additional work is required there. Mar 24, 12:22:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 days, 23 hours and 52 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with mobile access to the Paxton Net2 Access Control system. Our Paxton Partner, Paxton Support and IT Technicians are working collaboratively to identify the cause of this issue and implement a fix..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:07:54</var> GMT+0</small><br><strong>Identified</strong> - We believe we have identified the cause of this issue and are waiting for Paxton Support to confirm and/or implement a fix. .</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:49:26</var> GMT+0</small><br><strong>Monitoring</strong> - IT colleagues have identified a potential fix for this solution. This fix has been deployed at The Link Academy, and we will monitor the situation. If the fix is successful, we will deploy this to all Trust sites..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:24:14</var> GMT+0</small><br><strong>Monitoring</strong> - The fix that was implemented at The Link Academy has been successful. This change will now be deployed to all Trust sites as soon as possible..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>07:57:43</var> GMT+0</small><br><strong>Identified</strong> - The fix has now been deployed to Beacon Hill Academy. The Head of IT Operations is awaiting information from Pegasus Academy and St James Academy (and/or relevant contractors) before the fix can be implemented there too..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>16:05:16</var> GMT+0</small><br><strong>Monitoring</strong> - The Central IT Team have worked with our security contractor to resolve all access control issues at St James Academy. We are checking the current status of Pegasus Academy to identify whether additional work is required there..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>12:22:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Sep 2025 12:30:00 +0000 https://status.intralink.cloud/incident/cmgs246k10c4en6a8d1xraft3 https://status.intralink.cloud/incident/cmgs246k10c4en6a8d1xraft3 CCTV - Remote Access Type: Incident Duration: 21 days, 2 hours and 29 minutes Affected Components: [BHA] CCTV, [ASP] CCTV Sep 1, 12:30:00 GMT+0 - Identified - We have identified an issue with remote access to UniFi Protect CCTV systems due to updated firewall rules. Local access is unaffected. The Head of IT Operations is continuing to work with LGfL on a fix for this incident. Oct 22, 12:51:25 GMT+0 - Identified - This issue has been picked up by the IT Technical Operations Manager and is being worked on with appropriate external parties. We hope to have a fix implemented by the end of the week. Oct 23, 14:58:51 GMT+0 - Resolved - This incident has been resolved and confirmed working by the IT Technical Operations Manager. Type: Incident

Duration: 21 days, 2 hours and 29 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with remote access to UniFi Protect CCTV systems due to updated firewall rules. Local access is unaffected. The Head of IT Operations is continuing to work with LGfL on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>12:51:25</var> GMT+0</small><br><strong>Identified</strong> - This issue has been picked up by the IT Technical Operations Manager and is being worked on with appropriate external parties. We hope to have a fix implemented by the end of the week..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>14:58:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and confirmed working by the IT Technical Operations Manager. .</p> ]]> Mon, 1 Sep 2025 12:30:00 +0000 https://status.intralink.cloud/incident/cmgs1rs2h01vzn58nszx3zgsl https://status.intralink.cloud/incident/cmgs1rs2h01vzn58nszx3zgsl Printer connectivity at Pegasus Academy Type: Incident Duration: 5 days and 6 hours Affected Components: [PGA] Print Services Sep 1, 10:00:00 GMT+0 - Investigating - An issue has been identified affecting a number of printers at Pegasus Academy and their connectivity to the Trust's Print Server. The Head of IT Operations is currently investigating this incident. Nov 27, 16:34:12 GMT+0 - Investigating - A Central IT Team site visit has been arranged for 04/12/25 to investigate this issue in person. Dec 4, 22:57:13 GMT+0 - Identified - We have worked with the academy’s Internet Service Provider and believe that a potential cause has been identified. Following our analysis, we’ve identified some changes required to the network configuration. These changes will temporarily take down the internet. While we expect the downtime to be brief, as a precaution, we plan to implement these changes after school hours. After the change has been implemented, we will monitor the situation. Dec 5, 16:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days and 6 hours

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - An issue has been identified affecting a number of printers at Pegasus Academy and their connectivity to the Trust's Print Server. The Head of IT Operations is currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:34:12</var> GMT+0</small><br><strong>Investigating</strong> - A Central IT Team site visit has been arranged for 04/12/25 to investigate this issue in person..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>22:57:13</var> GMT+0</small><br><strong>Identified</strong> - We have worked with the academy’s Internet Service Provider and believe that a potential cause has been identified. Following our analysis, we’ve identified some changes required to the network configuration. These changes will temporarily take down the internet. While we expect the downtime to be brief, as a precaution, we plan to implement these changes after school hours. After the change has been implemented, we will monitor the situation. .</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Sep 2025 10:00:00 +0000 https://status.intralink.cloud/incident/cmgrvv31503gs10ubal4zlj6l https://status.intralink.cloud/incident/cmgrvv31503gs10ubal4zlj6l