Dudley Academies Trust - SharePoint Access – Incident details

Microsoft 365 experiencing degraded performance

SharePoint Access

Resolved
Major outage
Started 10 months agoLasted about 5 hours

Affected

Trust-wide

Major outage from 7:55 AM to 8:39 AM, Degraded performance from 8:39 AM to 1:02 PM

Microsoft 365

Major outage from 7:55 AM to 8:39 AM, Degraded performance from 8:39 AM to 1:02 PM

Updates
  • Resolved
    UTC
    Resolved

    A permanent fix has now been implemented and we believe that this incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a temporary fix and are currently monitoring the result. As previously mentioned, it may take a while for this fix to apply to all staff.

    We will continue to monitor the situation.

  • Identified
    UTC
    Identified

    We are continuing to work on a temporary workaround for this incident. This has already been applied for all Teaching Staff, but may take a while to come into effect.

    We will work on Associate Staff next.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident around permissions on SharePoint sites across the Trust