Printer connectivity at Pegasus Academy

Resolved

Degraded performance

Started about 1 year ago01/09/2025Lasted 3 months01/09/202510:00 AM05/12/20254:00 PMUTC

Affected

Pegasus Academy

[PGA] Print Services

Updates

Resolved
05/12/2025 at 4:00 PMUTC
Resolved
05/12/2025 at 4:00 PMUTC
This incident has been resolved.
Identified
04/12/2025 at 10:57 PMUTC
Identified
04/12/2025 at 10:57 PMUTC
We have worked with the academy’s Internet Service Provider and believe that a potential cause has been identified.
Following our analysis, we’ve identified some changes required to the network configuration. These changes will temporarily take down the internet. While we expect the downtime to be brief, as a precaution, we plan to implement these changes after school hours.
After the change has been implemented, we will monitor the situation.
Update
27/11/2025 at 4:34 PMUTC
Update
27/11/2025 at 4:34 PMUTC
A Central IT Team site visit has been arranged for 04/12/25 to investigate this issue in person.
Investigating
01/09/2025 at 10:00 AMUTC
Investigating
01/09/2025 at 10:00 AMUTC
An issue has been identified affecting a number of printers at Pegasus Academy and their connectivity to the Trust's Print Server.
The Head of IT Operations is currently investigating this incident.

Dudley Academies Trust - Printer connectivity at Pegasus Academy – Incident details