CCTV - Remote Access - Incident details - IntraLink

Resolved

Degraded performance

Started about 1 year ago01/09/2025Lasted about 2 months01/09/202512:30 PM23/10/20252:58 PMUTC

Affected

Beacon Hill Academy

[BHA] CCTV

Aspire Centre

[ASP] CCTV

Updates

Resolved
23/10/2025 at 2:58 PMUTC
Resolved
23/10/2025 at 2:58 PMUTC
This incident has been resolved and confirmed working by the IT Technical Operations Manager.
Update
22/10/2025 at 12:51 PMUTC
Update
22/10/2025 at 12:51 PMUTC
This issue has been picked up by the IT Technical Operations Manager and is being worked on with appropriate external parties.
We hope to have a fix implemented by the end of the week.
Identified
01/09/2025 at 12:30 PMUTC
Identified
01/09/2025 at 12:30 PMUTC
We have identified an issue with remote access to UniFi Protect CCTV systems due to updated firewall rules.
Local access is unaffected.
The Head of IT Operations is continuing to work with LGfL on a fix for this incident.

Dudley Academies Trust - CCTV - Remote Access – Incident details