Dudley Academies Trust - Paxton Net2 Access Control – Maintenance details

Microsoft 365 experiencing degraded performance

Paxton Net2 Access Control

Completed
Scheduled for 05/12/2025 at 3:30 PM – 4:42 PMUTC

Affects

Beacon Hill Academy

Under maintenance from 3:30 PM to 4:42 PM

[BHA] Print Services

Under maintenance from 3:30 PM to 4:42 PM

[BHA] Access Control

Under maintenance from 3:30 PM to 4:42 PM

Pegasus Academy

Under maintenance from 3:30 PM to 4:42 PM

[PGA] Print Services

Under maintenance from 3:30 PM to 4:42 PM

[PGA] Access Control

Under maintenance from 3:30 PM to 4:42 PM

Updates
  • Completed
    05/12/2025 at 4:42 PMUTC
    Completed
    05/12/2025 at 4:42 PMUTC

    Maintenance has completed successfully.

    Paxton support have been able to resolve the issues that we reported, but it did require the Paxton Net2 server to be upgraded to the latest version.

    As such, Net2 Clients will also need to be updated. We have packaged the new version and made it available via Company Portal to relevant users, who will need to uninstall the old version and reinstall this new version.

    We have also updated our install guide with updated documentation.

  • In progress
    05/12/2025 at 3:30 PMUTC
    In progress
    05/12/2025 at 3:30 PMUTC
    Maintenance is now in progress
  • Planned
    05/12/2025 at 3:30 PMUTC
    Planned
    05/12/2025 at 3:30 PMUTC

    We will be conducting some scheduled maintenance on the Paxton Net2 server at 15:30.

    This maintenance will be conducted by Paxton directly via a remote support session where they will attempt to resolve some issues that have been reported around ID Badge printing. 

    During this maintenance period, there will be no access to the Net2 software. Paxton have said that the work they are completing will not have any impact on the operation of doors or gates. 

    As part of this work, Paxton may also upgrade the server version, which will then require all Net2 client installs to also be updated. If this is the case, we will repackage the new version of the Net2 client and make it available via Company Portal as soon as possible on Monday.