Dudley Academies Trust - Outlook app - playing MP3 files – Incident details

Microsoft 365 experiencing degraded performance

Outlook app - playing MP3 files

Identified
Degraded performance
Started 14 days ago

Affected

Trust-wide

Degraded performance from 11:40 AM to 12:00 AM

Microsoft 365

Degraded performance from 11:40 AM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    We have been made aware of an issue with the Outlook app where attached MP3 files (such as Teams Voice voicemails) cannot be played.

    Microsoft are aware of this issue and working on a fix.

    A temporary workaround is to open the attachment in Outlook web. For support with this, please contact your IT Technician.