Dudley Academies Trust - Notice history

Microsoft 365 experiencing degraded performance

Notice history

01/06/2026

DAT Central Helpdesk upgrade
  • Completed
    24/06/2026 at 9:48 PMUTC
    Completed
    24/06/2026 at 9:48 PMUTC

    The upgrade of the DAT Central Helpdesk has been completed successfully. The system is now accessible again to all users and operators.

  • In progress
    24/06/2026 at 6:00 PMUTC
    In progress
    24/06/2026 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    24/06/2026 at 8:55 AMUTC
    Planned
    24/06/2026 at 8:55 AMUTC

    We will be performing a software update this evening to the DAT Central Helpdesk. This is a major update, and will result in some visual changes to the system. It is anticipated that this update will take no longer than 1 hour. During this time, the DAT Central Helpdesk webpages will be inaccessible to users and operators. Any tickets logged via email will be processed as normal.

    The IT Service Desk is unaffected by this update.

IT Service Desk performance issues
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident and loading with our hosting provider.

    Other helpdesk systems are unaffected.

01/05/2026

No notices reported this month

01/04/2026

Ecosia search engine
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Further remedial work will be completed next week to reduce the likelihood of this happening again.

  • Identified
    UTC
    Identified

    Ecosia (third party search engine) are currently experiencing issues. This means that some users may be unable to complete web searches while they work on fixing this.

    A temporary workaround is to type "google.co.uk" into the address bar at the top of your browser first, to take you to the Google homepage where you can then complete your search.

01/04/2026 to 01/06/2026

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