Dudley Academies Trust - Notice history

All systems operational

Notice history

01/07/2026

No notices reported this month

01/06/2026

DAT Central Helpdesk upgrade
  • Completed
    24/06/2026 at 9:48 PM
    Completed
    24/06/2026 at 9:48 PM

    The upgrade of the DAT Central Helpdesk has been completed successfully. The system is now accessible again to all users and operators.

  • In progress
    24/06/2026 at 6:00 PM
    In progress
    24/06/2026 at 6:00 PM
    Maintenance is now in progress
  • Planned
    24/06/2026 at 8:55 AM
    Planned
    24/06/2026 at 8:55 AM

    We will be performing a software update this evening to the DAT Central Helpdesk. This is a major update, and will result in some visual changes to the system. It is anticipated that this update will take no longer than 1 hour. During this time, the DAT Central Helpdesk webpages will be inaccessible to users and operators. Any tickets logged via email will be processed as normal.

    The IT Service Desk is unaffected by this update.

IT Service Desk performance issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident and loading with our hosting provider.

    Other helpdesk systems are unaffected.

01/05/2026

No notices reported this month

01/05/2026 to 01/07/2026

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