Dudley Academies Trust - Notice history

During the Easter Break, we will be conducting some planned maintenance on some of our systems.

First, we will be deploying an update to Cloud Drive Mapper (the software that creates your network drives for SharePoint and OneDrive). Once deployed, your device will download and install the update. During this process, there may be a short period of time where you cannot access your network drives. OneDrive and SharePoint can both still be accessed via Microsoft Edge in the meantime.

Next, we will be updating printing defaults on all printers across the Trust to print in black and white by default. Currently, some printers are set to print in colour by default, so users will need to remember to select colour when printing documents that require it. We will also be upgrading the application version, which will cause some downtime (estimated less than 1 hour).

Over the Easter period, we are migrating to a new IT Helpdesk. This helpdesk will bring a number of benefits, which we will share with staff on 13/04/26.

In the meantime, if staff receive any emails from the IT Helpdesk accounts over the break, such as "New Ticket Logged" or similar, these can be safely ignored. These are just old tickets being migrated between systems, some of which do trigger these emails. We will tidy all of these migrated tickets up on our side to ensure that only tickets that are still required remain open.

If you have any issues in the meantime, please speak with your academies' IT Technician, or a member of the Central IT Team.

Thank you.