Dudley Academies Trust - Notice history

All systems operational

Notice history

01/02/2026

Automatic email signatures
  • Resolved
    Resolved

    This incident has been resolved. Thank you for your patience while we worked on this.

    TECHNICAL INFO:

    An issue was identified with the existing IntraLink Scripting Engine instance (the system that manages email signatures). This has now been upgraded to a newer version and migrated to a new server. Since doing so, we have not observed any errors with email signatures or any other scripts.

  • Investigating
    Investigating

    We are aware of an issue where the IntraLink automatic email signatures process is not running reliably, causing some staff to see outdated email signatures in Outlook.

    We are investigating this issue.

SMART Notebook
  • Resolved
    Resolved

    We have had no further reports of issues since the latest fix, so we are going to mark this incident as resolved.

    If any users do continue to have issues, please log a ticket with your IT Helpdesk and a member of the team will investigate for you.

    Thank you.

  • Monitoring
    Monitoring

    We believe that we have successfully developed a fix for this issue that has worked in initial testing.

    Affected colleagues are asked to install the new "SMART Notebook 25.1" app from Company Portal (see https://get.datcentral.help/db-win-ioa for instructions) and check whether this resolves their issue.

    If colleagues still encounter issues after installing SMART Notebook 25.1, please log a ticket with your IT Helpdesk so that we can investigate further.

    We thank all colleagues, again, for their patience and understanding with this issue, and we apologise for the disruption caused.

  • Investigating
    Investigating

    Despite repeated internal attempts to develop a fix for this issue, and multiple support calls with SMART, the fixes that they have provided still do not work reliably.

    We are continuing to actively investigate this and are working closely with SMART to get a resolution from them - we have stressed the significant impact that this issue is having and will continue to do so until this issue is resolved.

    We apologise for the ongoing disruption and inconvenience caused by this issue.

  • Update
    Update

    Through remote sessions with users today, we have been able to refine and confirm that the fix we have developed has been successful. Thank you to the users who have given their time earlier today for these remote sessions.

    We are now working to identify methods for automating this fix across all affected devices, rather than needing a manual 1-by-1 fix. We will update this incident once we have more information.

  • Monitoring
    Monitoring

    We have developed a fix for this issue that has shown promising results during testing. We will monitor the rollout of this fix and continue to conduct remote support sessions that have already been booked to verify this on a wider range of devices.

    Once we are confident that this issue is resolved, we will close this incident.

  • Identified
    Identified

    We have identified that the cause of this issue was a Windows Update. The update deployed by Microsoft replaces an old version of a system component that SMART Notebook relies upon, causing it to fail again.

    We are exploring ways to rectify this, including deploying an updated version of SMART Notebook provided by SMART.

    We are awaiting access to affected devices to test this.

  • Investigating
    Investigating

    We are aware of an issue affecting all users of SMART Notebook that is preventing them from using the application.

    We are working with affected staff and SMART to identify the cause of this issue and implement a fix.

01/01/2026

SJA ONLY - Intermittent connectivity through main block
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
SJA ONLY - Network connectivity in Science and PE
  • Resolved
    Resolved

    We believe that this incident has been resolved. We will continue to monitor network performance over the coming days.

  • Update
    Update

    Contactors have repaired the fibre and restored full connectivity to the Science Block. We are investigating an ongoing issue with the PE block.

  • Update
    Update

    Contractors are booked to attend SJA on Tuesday 20th January 2026 to replace the fibre connection between the Main and Science blocks.

    This should then also restore connectivity to the PE Block.

    We will continue to update this incident as the situation changes.

  • Update
    Update

    We implemented a temporary workaround which has brought the science block back online at a slightly limited throughput.

    PE is still offline.

    We await confirmation from our supplier of the date for the permanent fix which will bring both blocks online.

  • Monitoring
    Monitoring

    We have worked with two suppliers to rectify this issue.

    We have a contractor attending site this afternoon to implement a temporary workaround, using a wireless link between the Main Building and Science Building.

    A dedicated networking contractor will be attending next week to run a brand new fibre cable between the two blocks to restore full service.

  • Identified
    Identified

    We have been made aware of a complete loss of connectivity in the Science and PE blocks at St James Academy. We have identified that this is due to a bin lorry driving through the fibre link between the building in the early hours of this morning.

    We are actively working with contractors to arrange for this fibre to be repaired or replaced.

Senso's Acceptable Use Policy (AUP)
  • Resolved
    Resolved

    This incident has been resolved by Senso.

  • Identified
    Identified

    We believe that an update that Senso has pushed to their software contains a bug which is causing this issue.

    We have identified a potential workaround for this until Senso can release another update, and are working on implementing this now.

  • Investigating
    Investigating

    We are currently aware of an incident regarding the Senso AUP triggering repeatedly.

    We have reported this to Senso and will provide updates when we hear back.

Helpdesk Systems
  • Completed
    02/01/2026 at 11:31 AM
    Completed
    02/01/2026 at 11:31 AM
    Maintenance has completed successfully.
  • In progress
    02/01/2026 at 10:45 AM
    In progress
    02/01/2026 at 10:45 AM
    Maintenance is now in progress
  • Planned
    02/01/2026 at 10:45 AM
    Planned
    02/01/2026 at 10:45 AM

    We will be conducting a short scheduled maintenance to our helpdesk systems to renew their Microsoft 365 SSO certificates.

    During this time, colleagues may not be able to access the helpdesks.

01/12/2025

IntraLink Portal & IntraLink Device Agent
  • Completed
    31/12/2025 at 9:30 PM
    Completed
    31/12/2025 at 9:30 PM

    Upgrades to IntraLink Portal, IntraLink API and IntraLink Device agent have now completed.

    Devices will begin to automatically update IntraLink Device Agent over the next few days, enabling them to take advantage of the new features.

  • Planned
    30/12/2025 at 9:00 AM
    Planned
    30/12/2025 at 9:00 AM

    We are working on upgrades to the way that IntraLink Portal and IntraLink Device Agent process wallpapers to provide greater control and flexibility to academies.

    During this period, wallpapers on Trust devices may fail to set, set incorrectly or display the incorrect images.

    Once the work has been completed, full functionality will be restored and the correct wallpapers will apply at next logon (if applicable).

Updating Microsoft 365 Distribution Lists
  • Completed
    22/12/2025 at 2:16 PM
    Completed
    22/12/2025 at 2:16 PM
    Maintenance has completed successfully.
  • In progress
    22/12/2025 at 9:00 AM
    In progress
    22/12/2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    22/12/2025 at 9:00 AM
    Planned
    22/12/2025 at 9:00 AM

    Over the Christmas Break, we will be performing configuration changes for a number of the dynamic distribution lists currently in use, such as #SCH-AssociateStaff.

    These updates will improve the flexibility we have over the management of these groups, in line with a number of requests we have received.

    During this period of change, these groups may temporarily stop working. Once the maintenance is complete, they will be fully operational again, under the same names and email addresses.

    We will update this status page once the work is complete.

The Link Academy Internet Connection
  • Resolved
    Resolved

    We have identified that there was a power cut at the academy over the weekend.

    While some devices on site have automatically recovered, some (including the main server) appear to have remained offline.

    As the academy is closed over the Christmas break, we will work with academy staff to ensure that this is rectified by 08:30 on 05/01/25.

  • Investigating
    Investigating

    We are currently investigating this incident with our partners LGfL. We believe this to be the result of a power outage, so are working with academy colleagues to confirm this.

SharePoint Access
  • Resolved
    Resolved

    A permanent fix has now been implemented and we believe that this incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a temporary fix and are currently monitoring the result. As previously mentioned, it may take a while for this fix to apply to all staff.

    We will continue to monitor the situation.

  • Identified
    Identified

    We are continuing to work on a temporary workaround for this incident. This has already been applied for all Teaching Staff, but may take a while to come into effect.

    We will work on Associate Staff next.

  • Investigating
    Investigating

    We are currently investigating an incident around permissions on SharePoint sites across the Trust

Paxton Net2 Access Control
  • Completed
    05/12/2025 at 4:42 PM
    Completed
    05/12/2025 at 4:42 PM

    Maintenance has completed successfully.

    Paxton support have been able to resolve the issues that we reported, but it did require the Paxton Net2 server to be upgraded to the latest version.

    As such, Net2 Clients will also need to be updated. We have packaged the new version and made it available via Company Portal to relevant users, who will need to uninstall the old version and reinstall this new version.

    We have also updated our install guide with updated documentation.

  • In progress
    05/12/2025 at 3:30 PM
    In progress
    05/12/2025 at 3:30 PM
    Maintenance is now in progress
  • Planned
    05/12/2025 at 3:30 PM
    Planned
    05/12/2025 at 3:30 PM

    We will be conducting some scheduled maintenance on the Paxton Net2 server at 15:30.

    This maintenance will be conducted by Paxton directly via a remote support session where they will attempt to resolve some issues that have been reported around ID Badge printing. 

    During this maintenance period, there will be no access to the Net2 software. Paxton have said that the work they are completing will not have any impact on the operation of doors or gates. 

    As part of this work, Paxton may also upgrade the server version, which will then require all Net2 client installs to also be updated. If this is the case, we will repackage the new version of the Net2 client and make it available via Company Portal as soon as possible on Monday. 

01/12/2025 to 01/02/2026

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