Dudley Academies Trust - Notice history

Microsoft 365 experiencing degraded performance

Notice history

01/12/2025

IntraLink Portal & IntraLink Device Agent
  • Completed
    31/12/2025 at 9:30 PMUTC
    Completed
    31/12/2025 at 9:30 PMUTC

    Upgrades to IntraLink Portal, IntraLink API and IntraLink Device agent have now completed.

    Devices will begin to automatically update IntraLink Device Agent over the next few days, enabling them to take advantage of the new features.

  • Planned
    30/12/2025 at 9:00 AMUTC
    Planned
    30/12/2025 at 9:00 AMUTC

    We are working on upgrades to the way that IntraLink Portal and IntraLink Device Agent process wallpapers to provide greater control and flexibility to academies.

    During this period, wallpapers on Trust devices may fail to set, set incorrectly or display the incorrect images.

    Once the work has been completed, full functionality will be restored and the correct wallpapers will apply at next logon (if applicable).

Updating Microsoft 365 Distribution Lists
  • Completed
    22/12/2025 at 2:16 PMUTC
    Completed
    22/12/2025 at 2:16 PMUTC
    Maintenance has completed successfully.
  • In progress
    22/12/2025 at 9:00 AMUTC
    In progress
    22/12/2025 at 9:00 AMUTC
    Maintenance is now in progress
  • Planned
    22/12/2025 at 9:00 AMUTC
    Planned
    22/12/2025 at 9:00 AMUTC

    Over the Christmas Break, we will be performing configuration changes for a number of the dynamic distribution lists currently in use, such as #SCH-AssociateStaff.

    These updates will improve the flexibility we have over the management of these groups, in line with a number of requests we have received.

    During this period of change, these groups may temporarily stop working. Once the maintenance is complete, they will be fully operational again, under the same names and email addresses.

    We will update this status page once the work is complete.

The Link Academy Internet Connection
  • Resolved
    UTC
    Resolved

    We have identified that there was a power cut at the academy over the weekend.

    While some devices on site have automatically recovered, some (including the main server) appear to have remained offline.

    As the academy is closed over the Christmas break, we will work with academy staff to ensure that this is rectified by 08:30 on 05/01/25.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident with our partners LGfL. We believe this to be the result of a power outage, so are working with academy colleagues to confirm this.

SharePoint Access
  • Resolved
    UTC
    Resolved

    A permanent fix has now been implemented and we believe that this incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a temporary fix and are currently monitoring the result. As previously mentioned, it may take a while for this fix to apply to all staff.

    We will continue to monitor the situation.

  • Identified
    UTC
    Identified

    We are continuing to work on a temporary workaround for this incident. This has already been applied for all Teaching Staff, but may take a while to come into effect.

    We will work on Associate Staff next.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident around permissions on SharePoint sites across the Trust

Paxton Net2 Access Control
  • Completed
    05/12/2025 at 4:42 PMUTC
    Completed
    05/12/2025 at 4:42 PMUTC

    Maintenance has completed successfully.

    Paxton support have been able to resolve the issues that we reported, but it did require the Paxton Net2 server to be upgraded to the latest version.

    As such, Net2 Clients will also need to be updated. We have packaged the new version and made it available via Company Portal to relevant users, who will need to uninstall the old version and reinstall this new version.

    We have also updated our install guide with updated documentation.

  • In progress
    05/12/2025 at 3:30 PMUTC
    In progress
    05/12/2025 at 3:30 PMUTC
    Maintenance is now in progress
  • Planned
    05/12/2025 at 3:30 PMUTC
    Planned
    05/12/2025 at 3:30 PMUTC

    We will be conducting some scheduled maintenance on the Paxton Net2 server at 15:30.

    This maintenance will be conducted by Paxton directly via a remote support session where they will attempt to resolve some issues that have been reported around ID Badge printing. 

    During this maintenance period, there will be no access to the Net2 software. Paxton have said that the work they are completing will not have any impact on the operation of doors or gates. 

    As part of this work, Paxton may also upgrade the server version, which will then require all Net2 client installs to also be updated. If this is the case, we will repackage the new version of the Net2 client and make it available via Company Portal as soon as possible on Monday. 

01/11/2025

No notices reported this month

01/10/2025

IRIS Financials
  • Resolved
    UTC
    Resolved

    We have checked the IRIS Financials server this morning and confirmed that our supplier has significantly increased the available resources.

    We will continue to monitor the situation, but we believe that the issue is now resolved.

  • Monitoring
    UTC
    Monitoring

    We have observed degraded performance with IRIS Financials, particularly the back office functionality.

    This has been logged with the provider, who are due to complete a server upgrade this evening.

    We will monitor the situation in the morning.

Device Enrolment
  • Resolved
    UTC
    Resolved

    We believe this incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with technicians enrolling devices into Microsoft Intune.

01/10/2025 to 01/12/2025

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