Dudley Academies Trust - Notice history

All systems operational

Notice history

01/10/2025

IRIS Financials
  • Resolved
    Resolved

    We have checked the IRIS Financials server this morning and confirmed that our supplier has significantly increased the available resources.

    We will continue to monitor the situation, but we believe that the issue is now resolved.

  • Monitoring
    Monitoring

    We have observed degraded performance with IRIS Financials, particularly the back office functionality.

    This has been logged with the provider, who are due to complete a server upgrade this evening.

    We will monitor the situation in the morning.

Device Enrolment
  • Resolved
    Resolved

    We believe this incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an issue with technicians enrolling devices into Microsoft Intune.

01/09/2025

CCTV - Remote Access
  • Resolved
    Resolved

    This incident has been resolved and confirmed working by the IT Technical Operations Manager.

  • Update
    Update

    This issue has been picked up by the IT Technical Operations Manager and is being worked on with appropriate external parties.

    We hope to have a fix implemented by the end of the week.

  • Identified
    Identified

    We have identified an issue with remote access to UniFi Protect CCTV systems due to updated firewall rules.

    Local access is unaffected.

    The Head of IT Operations is continuing to work with LGfL on a fix for this incident.

Access Control - Mobile Access
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The Central IT Team have worked with our security contractor to resolve all access control issues at St James Academy.

    We are checking the current status of Pegasus Academy to identify whether additional work is required there.

  • Identified
    Identified

    The fix has now been deployed to Beacon Hill Academy.

    The Head of IT Operations is awaiting information from Pegasus Academy and St James Academy (and/or relevant contractors) before the fix can be implemented there too.

  • Update
    Update

    The fix that was implemented at The Link Academy has been successful.

    This change will now be deployed to all Trust sites as soon as possible.

  • Monitoring
    Monitoring

    IT colleagues have identified a potential fix for this solution. This fix has been deployed at The Link Academy, and we will monitor the situation.

    If the fix is successful, we will deploy this to all Trust sites.

  • Update
    Update

    We believe we have identified the cause of this issue and are waiting for Paxton Support to confirm and/or implement a fix.

  • Identified
    Identified

    We have identified an issue with mobile access to the Paxton Net2 Access Control system.

    Our Paxton Partner, Paxton Support and IT Technicians are working collaboratively to identify the cause of this issue and implement a fix.

Printer connectivity at Pegasus Academy
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have worked with the academy’s Internet Service Provider and believe that a potential cause has been identified.

    Following our analysis, we’ve identified some changes required to the network configuration. These changes will temporarily take down the internet. While we expect the downtime to be brief, as a precaution, we plan to implement these changes after school hours.

    After the change has been implemented, we will monitor the situation.

  • Update
    Update

    A Central IT Team site visit has been arranged for 04/12/25 to investigate this issue in person.

  • Investigating
    Investigating

    An issue has been identified affecting a number of printers at Pegasus Academy and their connectivity to the Trust's Print Server.

    The Head of IT Operations is currently investigating this incident.

01/08/2025

No notices reported this month

01/08/2025 to 01/10/2025

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